Frequently Asked Questions

1. What is the return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a refund. Please contact us first to start the return process.

2. What are the conditions for a return?

To be eligible for a return:

• You must contact us first.
• The item must be unused, undamaged, and in its original packaging.
• The return must be requested within 30 days.
• A valid reason for the return is required.

3. How do I request a return?

To initiate a return, please contact us with:

• Your order number
• Proof of purchase
• A brief reason for the return

Our team will review your request and provide further instructions.

4. How long does it take to process a refund?

Refunds are processed within 7 business days after receiving your returned item. Processing times may vary depending on your bank.

5. Do you offer exchanges?

Yes! You can exchange a product. If the item is out of stock, you may need to wait for restocking or request a refund.

6. What should I do if I receive a damaged or defective product?

If your item arrives damaged or defective, contact us within 30 days. We will arrange a replacement or refund immediately.

7. What shipping method do you use?

We ship via DHL and FedEx using Standard Shipping.

8. Do you ship internationally?

No, we currently only ship within the United States.

9. How can I track my order?

Once your order is shipped, you will receive a tracking email. You can also track your order on our Order Tracking page. Please allow 24 hours for tracking updates.

10. Can I cancel my order?

You can cancel your order before it ships. Once it’s in transit, we cannot accept cancellations.

11. How can I contact customer support?

Phone: +1 302-557-4414
Email: contact@bridls.com
Website: https://bridls.com/