Effective Date: February,6,2025

Scope and Intent This Return and Refund Policy applies to all purchases made through the Treppty website.

Contact Us If you have any questions regarding this policy, please contact us:

Phone Number: [Insert Phone Number]
Email: [Insert Email]
Contact Form: [Insert Website URL]

Return Window Customers have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.

Return Instructions

1. Return Notification:
   To initiate a return, contact our customer service at [Insert Email] with your order number and a detailed reason for the return.

2. Return Authorization:
   After reviewing your return request, we will provide detailed instructions and, if applicable, a prepaid shipping label.

3. Packaging and Shipping:

   • Safely pack the item in the original packaging with all labels and tags still attached.

   • Include the return authorization form and any supporting documents or images.

   • Download and print the return label from the link provided in our email.

Return Costs

• For Defective Products: No cost to the customer (e.g., incorrect, damaged, or defective products).

• For Customer Remorse (Change of Mind): The actual cost of return shipping will be charged to the customer (e.g., wrong product ordered, item no longer wanted).

Specific Return and Refund Conditions

• Returns Due to Change of Mind: Products must be unused, undamaged, and in the original packaging.

• Defective Goods: Contact customer service immediately for instructions. We will cover return shipping costs and offer a replacement or refund.

• Damaged Goods: Notify us within 48 hours of receipt with photos of the damage. Return shipping costs will be covered if approved.

• Incorrect Product Received: We will arrange the return and ensure the correct product is sent.

• Product Never Arrived: If your product does not arrive, contact us to initiate an investigation. If unresolved, we will provide a full refund or replacement.

• Order Cancellation: Orders can be canceled before shipment. Once shipped, follow the return procedure.

Policy for Damaged or Defective Goods Upon receiving damaged or defective goods, contact customer service within 48 hours with photos of the defect. After inspection, we will provide a replacement or a full refund.

Policy for Non-Damaged Goods Returns for non-damaged and unused products are accepted within 30 days if the item is in its original packaging.

Timelines

• Return Window: Returns must be initiated and shipped within 30 days of receiving the product.

• Return Processing: Refunds are processed within 7 days after the returned item is inspected.

• Refund Period: Approved refunds take up to 7 days to process to the original payment method.

• Refund Methods: Refunds will be made to the original payment method used at purchase.

Exceptions to the Return Policy The following products cannot be returned:

• Custom or personalized items.

• Hygiene products (e.g., socks, underwear) unless unopened and unused.

Return Address Send all returns to:
[Insert Return Address]

Shipping Method and Costs

• Shipping Method: [Insert Shipping Provider] with Track & Trace.

Legal Rights This policy does not affect any applicable legal rights.

Questions? Visit our FAQ page or contact our customer service team.

Support Email: [Insert Email]
Contact Form: [Insert Website URL]
Phone Number: [Insert Phone Number]